Help Center
Last updated 8 September 2026
Answers to common questions. For anything not covered here, reach Contact Us.
Customer Help Center
Do I need an account to buy a ticket?
No — you can check out as a guest. You can also create an account and claim a guest order into it later.
How will I receive my ticket?
Each ticket has its own signed QR code. Tickets are available for download as a PDF, and are attached to your confirmation email.
Can I transfer a ticket to someone else?
Tickets are non-transferable unless transferred through EvenTickets.
How do I get a refund?
See our Refund Policy — refunds aren't automatic and are handled case by case.
Is there an age requirement?
You must be at least 18 years old to purchase a ticket or hold an EvenTickets account.
How is my payment handled?
Payments are processed by a third-party payment gateway. EvenTickets does not receive or store your full card details.
Organizer Help Center
How do I create an event?
Sign up for an organizer account with Create an Event — your account is ready instantly. From your dashboard, add your event details, ticket tiers, and cover image, then publish.
When are tickets available?
Tickets go on sale as soon as the event is published, unless a ticket tier has its own scheduled sales start date — in that case, that tier becomes purchasable once its window opens.
How do I manage attendees?
From your event's dashboard you can view and issue tickets, track orders, message ticket holders, and scan tickets at the door with the built-in scanner to validate entry.